Frequently Asked
Questions

It starts with a brief discovery call or WhatsApp chat to understand your specific needs, workflow, and personality. We then handpick 2-3 pre-vetted assistants from our network who match your criteria. You review their profiles, conduct a short introductory interview, and choose your perfect fit.

For standard roles, we can typically present matched candidates within 24 to 48 hours. For highly specialized or executive roles, it may take 3-5 days to ensure we find the absolute best fit for your specific requirements.

Absolutely. While many of our clients prefer ongoing retainers, we also offer flexible, project-based staffing for events, data migration, seasonal busy periods, or specific short-term initiatives.

Pricing is transparent and tailored to your needs. We offer flexible hourly rates, part-time packages, and full-time monthly retainers. The cost depends on the assistant's experience level, the complexity of tasks, and the number of hours required. We provide a clear, custom quote before you commit.

Your satisfaction is our priority. If the match isn't working out, simply notify your dedicated account manager. We will initiate our seamless replacement guarantee and present new, better-suited candidates at no additional placement fee.

We handle all payroll, taxes, and administrative overhead. You receive a single, consolidated invoice from Nika Personal Assistants (weekly or monthly, as preferred). We accept secure payments via M-Pesa, bank transfer, or credit/debit cards.

This is agreed upon during the matching phase. Many of our virtual assistants have their own fully equipped home offices. However, if your role requires access to specific company software, hardware, or proprietary systems, we will coordinate secure onboarding protocols.

We look for professionals with proven experience, strong communication skills, and a proactive mindset. All candidates must pass a rigorous screening process, including a background check, skills assessment, reference checks, and a cultural fit interview.

We ensure our assistants are paid fairly and on time, every time. Payments are processed reliably via M-Pesa or bank transfer according to the agreed-upon schedule (e.g., bi-weekly or monthly), regardless of client payment delays. We handle the client billing.

Yes. We respect your preferences regarding industry, working hours, and remote vs. on-site requirements. We only present you with opportunities that align with your skills and stated boundaries. You always have the final say before accepting a match.

Confidentiality is our foundation. Every Nika assistant signs a strict, legally binding Non-Disclosure Agreement (NDA) before starting. We also provide training on data security best practices, password management, and secure communication protocols.

Yes. Assistants working through our retainers are managed and overseen by Nika Personal Assistants. This means we handle their HR, compliance, and performance management, shielding you from employer liability and administrative burdens.